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AI research startup Listen Labs scrubbed a $1.5B funding round for Salesforce talks

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Listen Labs, a startup using voice AI to conduct customer interviews, walked away from a signed $125 million financing deal at a $1.5 billion valuation from Menlo Ventures.

The move was reportedly due to acquisition talks with Salesforce for around $2 billion. Listen Labs, a three-year-old company generating approximately $30 million in annual revenue, is a leading player in AI-automated customer research. Its customers include Microsoft, Canva, and Anthropic. If Salesforce discussions fall through, investors expect Listen Labs to return to market seeking higher valuations.

Listen Labs, a market research startup that uses voice AI to conduct customer interviews, recently signed a term sheet for a $125 million Series C at a $1.5 billion valuation, with Menlo Ventures set to lead the round, according to several people with knowledge of the matter.
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