How Forward Deployed Engineering is done at Factory — Eno Reyes
Factory deploys engineers directly at its largest customers' sites to gather feedback for improving its AI agent Droid.
The process functions like a factory: signals from real customer needs become development plans, are tested, and then become Droid updates. Importantly, customers own the system that connects Droid to their environment, so their data remains with them and the agent can run completely isolated from the internet. The future focus is on autonomy—how much Droid can do without human intervention—but this development must be balanced carefully.
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