Tribal Dungeons of Global Shipping: AI Agents at Global Scale — Dmitry Buykin, Maersk
Maersk is using AI agents to automate global shipping processes, but discovered that their existing documentation—screenshots of what people click—doesn't work for agents.
Dmitry Buykin calls this gap "tribal dungeons": the knowledge exists but not in executable form. An agent needs rules, decision points, system integrations, validation, and proof that it works. The biggest effort wasn't the agent itself but the refinement loop around it—over 100,000 corrections over nine months to handle the fact that the same shipping step means different things in different countries. Accuracy didn't exist from the start but had to be earned by mapping which errors happen most often, with each individual fix often taking a couple of months.
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