How do you diffuse AI into the real world? — Varun Shenoy, Long Lake
Long Lake is acquiring entire companies — so far 35 service firms in property management, architecture, and HR — to implement AI tools from the inside.
Varun Shenoy explains the challenge of making AI work in reality: technology functioning in demos is not enough; it must be integrated into how people actually work, similar to how electrification took from the 1880s to 1920s to implement. They focus on tasks not found online — closing accounts when receipts are missing, reviewing building blueprints, coordinating suppliers — because these jobs have verifiable results: did the roof get fixed or not. Shenoy is clear: this cannot be designed over Zoom; it requires meeting customers on-site, at their conferences, and on mountain bike rides.
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