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Salesforce and Nvidia’s new reasoning model is everything the AI labs should fear

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Salesforce unveiled Koa, a new AI model built on Nvidia's open Nemotron model, trained for sales, marketing, and customer support.

Unlike closed models from OpenAI and Anthropic, Koa is open-weight, uses synthetic data instead of actual customer data, and requires fewer tokens for the same work. The model can be automatically routed through Salesforce's AI gateway depending on need and adheres to customers' data security requirements. Before Koa, Salesforce had to send complex multi-step tasks to frontier models like Claude or ChatGPT.

Koa is a shining example of how the enterprise world's needs for AI are diverging from what the frontier labs are offering.
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